Contacting Support
Get help when you need it from our support team.
Support Channels
Live Chat
- Availability: 24/7
- Response time: Usually within 1-2 minutes
- Best for: Quick questions and account issues
- Access: Click the chat icon in the bottom right
Email
- Email: support@soprize.com
- Response time: Within 24 hours
- Best for: Detailed inquiries, documentation, attachments
- Include: Account email, description of the issue, screenshots, transaction IDs
Help Center
- Browse FAQs and guides at any time
- Search for solutions
- Available 24/7
Before You Reach Out
Have this ready so the first response is the right one:
- Account email or username
- A clear description of the issue
- Screenshots, if applicable
- Transaction IDs, for payment issues
- Browser and device information
Common Issues
Account
- Password reset
- Identity verification
- Login problems
- Profile updates
Payments
- Failed deposits
- Pending redemptions
- Transaction history
- Saved payment methods
Games
- Game won't load
- Bet not processed
- Winnings not credited
- Technical glitches
General
- How-to questions
- Promotions and bonuses
- VIP program questions
VIP Support
Higher VIP tiers get faster support:
- Silver+ — Priority responses
- Platinum+ — Dedicated VIP host
- Diamond+ — Personal account manager
VIP perks apply across live chat and email — there is no separate phone line.
Hours
- Live Chat: 24/7
- Email Support: 24/7 (responses during business hours)
We are here to help. Reach out any time.