Managing Your Account

Managing Your Account

You can manage your account details from Profile in the sidebar.

Profile Details

• Your username and email can't be changed from your profile.
• Your full name is filled in from your identity verification and can't be edited.
• You can update your phone number at any time.

If something in your account details is wrong, contact support.

Changing Your Password

1. Go to Profile and open Security Settings
2. Request a verification code. It is sent to your email.
3. Enter the code and your new password. Passwords must be at least 8 characters.

You stay signed in on the device you used. Any other devices are signed out.

Forgot Your Password?

1. On the sign-in page, select Forgot Password?
2. Enter your username or email to receive a reset code
3. Enter the code and choose a new password

Email and SMS Preferences

• Email offers: turn Receive Email Offers From Us on or off in the Marketing section of your Profile. You can also use the unsubscribe link at the bottom of any marketing email.
• SMS offers: reply STOP to any marketing text from us to unsubscribe.
• If emails to your address have failed to deliver, email offers may be turned off automatically. Contact support@soprize.com to turn them back on.

Identity Verification

Your verification status is shown in the Identity Verification section of your Profile. If you haven't verified yet, you can start from there. See "Account Verification" for details.

Taking a Break

You can set purchase limits, take a break, or self-exclude from Responsible Play in the sidebar. See "Responsible Gaming" for details.